NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
NSW Takes Decisive Steps Against Unlawful Merchant Fee Practices
During a review of the 2023-24 financial statements, the NSW Auditor-General highlighted the issue of unauthorized fee surcharges. The revelations were surprising, bringing the matter forcefully to the notice of the current administration.
For years, legal advice from the Crown Solicitor's Office, beginning in February 2016 through December 2022, consistently warned against the unlawful imposition of merchant fees by Service NSW. Despite such advice, over 92 million transactions incurred charges close to a whopping $144 million. The surcharges, conceptualized as cost recovery for transaction fees by payment providers, were initially sanctioned by NSW Treasury in 2012.
The spotlight is on mini transactions such as 30 cents for a driver's licence renewal, 29 cents for a marriage certificate, and a $1.92 fee to renew a small car registration. These seemingly small fees added up, creating a significant financial burden on the public.
With this information now public, the current government, led by the Minns Labor administration, has moved swiftly, creating a dedicated incident management taskforce to stem these unauthorized charges and to mitigate future occurrences.
Notably, customers affected by these charges are urged to register for updates regarding the government's corrective measures through Service NSW channels either online at the official website or via their service hotline.
The Ministers for Customer Service, Digital Government, and Finance, have sought an independent inquiry by requesting the NSW Ombudsman to investigate potential maladministration. The department's Secretary has also escalated the case to the Ombudsman and the Independent Commission Against Corruption, highlighting concerns over ignored legal advice.
A proactive approach by the new taskforce has successfully shut down over 80% of unlawful surcharges in Service NSW transactions and more than 90% of online payments. For now, all other remaining transaction fees, including those from in-person credit card terminals, are being rapidly phased out. To accommodate citizens, Service Centres are offering surcharge-free payment alternatives, such as cash payments.
Amid ongoing remedial undertakings, the NSW government has instructed all departments to audit their merchant fee practices by the end of November to ascertain legal oversight and compliance, echoing Minister for Finance Courtney Houssos’s comments: “Families, households, and businesses expect governments to act within the confines of the law.”
Minister Jihad Dib also emphasized the urgency, stating: “Our priority has been to halt these charges swiftly.” He underscored the ethical need for transparency regarding the past continuation of these fees despite the legal advisories.
Published:Monday, 4th Nov 2024
Source: Paige Estritori
Share this news item:
Overheads on Enhanced Vetting Could Ratchet Up Wholesale Fund Costs 07 Nov 2024: Paige Estritori The prospect of intensified scrutiny in confirming wholesale investor status could potentially tip the balance of competitiveness away from wholesale funds. According to recent commentary from the Financial Services Council (FSC), implementing added verification processes might impact these funds' ability to compete effectively. - read more |
RBA Chief Under Fire: Decision on Rate Cuts in the Spotlight 07 Nov 2024: Paige Estritori Reserve Bank of Australia (RBA) Governor Michele Bullock is set to face intense scrutiny over the central bank's conservative approach to cutting interest rates, as apprehensions about inflation persist in Australia. During a regular parliamentary session, Bullock’s policies will draw pointed questions from lawmakers. - read more |
The Dwindling Australian Dream: Home Ownership Beyond Reach? 06 Nov 2024: Paige Estritori Recent insights from PropTrack have painted a bleak picture of Australian housing affordability, reaching unprecedented lows. In a market where a typical household makes just over $112,000 annually, a mere 14% of homes sold are within their budget. This dwindling accessibility starkly highlights the challenges for would-be homeowners today. - read more |
The Ultimate Guide to Responsible Credit Card Use for a Stellar Credit Score In the financial landscape of Australia, credit scores stand as a crucial measure of one's financial health and credibility. A credit score, essentially a numerical representation of your creditworthiness, is used by lenders and financial institutions to determine the risk involved in lending to you. This score can range from 0 to 1200, where higher scores signify better credit health and an increased likelihood of securing loans with favorable terms. - read more
|
Top 5 Mistakes to Avoid When Applying for Loans Online Online loans have revolutionized the way Australians access finance. With the emergence of fintech and the convenience of the internet, obtaining a loan is now faster, easier, and often more customer-centric. When managed responsibly, the online loan application process empowers borrowers with quick funds for life's unexpected expenses or investments. However, the speed and simplicity of online transactions can also lead to common oversights. - read more
|
Common Pitfalls in Online Loan Applications and How to Avoid Them Applying for a loan online has become a standard practice in today's digital world. It offers the convenience of applying from the comfort of your home, swift processing, and quick disbursements. However, the online loan application process is fraught with potential pitfalls that could hinder your chances of approval or lead to less favorable terms. - read more
|
The Ultimate Guide to Responsible Credit Card Use for a Stellar Credit Score In the financial landscape of Australia, credit scores stand as a crucial measure of one's financial health and credibility. A credit score, essentially a numerical representation of your creditworthiness, is used by lenders and financial institutions to determine the risk involved in lending to you. This score can range from 0 to 1200, where higher scores signify better credit health and an increased likelihood of securing loans with favorable terms. - read more
|
Top Credit Repair Strategies: How to Overcome Bad Credit in Australia Understanding the concept of creditworthiness is essential, especially when considering the various financial decisions you make in life. In Australia, a good credit score can open doors to competitive loan rates, favorable mortgage terms, and hassle-free approvals for financing. Conversely, bad credit can be a significant roadblock, impacting your financial well-being and limiting your access to financial resources when you need them most. - read more
|
Top 5 Mistakes to Avoid When Applying for Loans Online Online loans have revolutionized the way Australians access finance. With the emergence of fintech and the convenience of the internet, obtaining a loan is now faster, easier, and often more customer-centric. When managed responsibly, the online loan application process empowers borrowers with quick funds for life's unexpected expenses or investments. However, the speed and simplicity of online transactions can also lead to common oversights. - read more
|