We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Fresh industry coverage from The Adviser points to a continuing shift in how Australians approach finance: more borrowers are leaning on broker support as lender policies, product options and assessment standards become harder to navigate alone. While much of the discussion is mortgage-focused, the same pattern is relevant for personal loan applicants, self-employed borrowers and business owners seeking working capital, equipment finance or refinancing. - read more
Australian small businesses appear to be entering a more selective phase of borrowing, with recent lending industry updates pointing to stronger demand for practical, purpose-led finance rather than broad expansion debt. Instead of simply asking how much they can borrow, many owners are now focusing on whether a facility will protect cash flow, support revenue and withstand closer lender scrutiny. - read more
Bank of Queensland’s latest market update points to a lending environment where banks are still prepared to write new business, but are being far more selective about risk, pricing and customer quality. For Australian borrowers, the practical takeaway is not that finance has disappeared. It is that applications now need to be cleaner, better evidenced and matched to the right product from the start. - read more
Secured and unsecured loans work differently because one is backed by an asset and the other is not. This guide explains how loan security can affect interest rates, borrowing limits, eligibility, documentation and default risks for Australian borrowers. - read more
An accurate credit report is essential because it directly affects your financial health and borrowing ability. Lenders use your credit report to assess your reliability as a borrower. Accurate information can help you secure loans and favorable interest rates. - read more
Welcome to your comprehensive guide to debt consolidation. If you have been feeling overwhelmed by multiple debts, this guide will provide valuable insights into how you can simplify your financial obligations. - read more
