We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Recent small business lending commentary points to a practical issue that is becoming harder for borrowers to ignore: outstanding tax debt can materially affect how lenders assess a business loan application. While many Australian businesses use finance to smooth seasonal cash flow, buy stock, fund equipment or manage growth, lenders are paying closer attention to whether unpaid Australian Taxation Office obligations signal short-term pressure or deeper financial strain. - read more
Recent small business lending commentary points to a practical shift in how Australian operators are approaching finance. Instead of taking on broad, unsecured debt for general expansion, many are looking more closely at asset-backed funding for vehicles, machinery, technology and other equipment that can directly support revenue or productivity. - read more
Fresh industry coverage from The Adviser points to a continuing shift in how Australians approach finance: more borrowers are leaning on broker support as lender policies, product options and assessment standards become harder to navigate alone. While much of the discussion is mortgage-focused, the same pattern is relevant for personal loan applicants, self-employed borrowers and business owners seeking working capital, equipment finance or refinancing. - read more
Managing your personal loan repayments is crucial to maintaining your financial health. Understanding the importance of staying on top of your loan can help you avoid late fees, reduce stress, and even improve your credit score. - read more
Small business loans play a crucial role in the Australian economic landscape. They provide essential capital for business growth, whether it's for expanding operations, purchasing new equipment, or funding marketing campaigns. Understanding the importance of these loans is the first step toward making informed financial decisions. - read more
The landscape of personal finance is continuously evolving, and in Australia, this includes the manner in which debt is managed. In recent times, an increasing number of Australians have found themselves navigating the complex maze of personal debt, from credit cards to student loans, and grappling with the impact this has on their financial well-being. - read more
