We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Australian Prudential Regulation Authority (APRA) has implemented new debt-to-income (DTI) limits for residential mortgage lending, effective from 1 February 2026. This regulatory measure aims to mitigate financial risks associated with high-DTI mortgages in the Australian housing market. - read more
In response to the rising threat of artificial intelligence (AI)-enabled loan fraud, Australia is implementing significant reforms to its Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) Act, effective from 1 July 2026. These changes aim to bolster the nation's financial security by addressing vulnerabilities exploited through advanced technological means. - read more
Recent interest rate hikes by the Reserve Bank of Australia (RBA) have intensified mortgage stress among Australian borrowers, particularly affecting employed individuals and young families. The consecutive rate increases have led to higher mortgage repayments, placing additional financial pressure on households already managing cost-of-living challenges. - read more
Financial health is crucial in ensuring long-term stability and achieving your life goals. Whether it's buying a house, starting a business, or planning for retirement, a strong financial foundation can make these aspirations attainable. One of the key components of maintaining financial health is regular credit monitoring. - read more
Online loans have revolutionized the way Australians access finance. With the emergence of fintech and the convenience of the internet, obtaining a loan is now faster, easier, and often more customer-centric. When managed responsibly, the online loan application process empowers borrowers with quick funds for life's unexpected expenses or investments. However, the speed and simplicity of online transactions can also lead to common oversights. - read more
Small business loans play a crucial role in the Australian economic landscape. They provide essential capital for business growth, whether it's for expanding operations, purchasing new equipment, or funding marketing campaigns. Understanding the importance of these loans is the first step toward making informed financial decisions. - read more
