We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
In a significant development within the Australian banking sector, Westpac has been fined $26 million by the Federal Court for failing to adequately respond to over 200 customers experiencing financial hardship between 2017 and 2023. This penalty underscores the critical importance of banks adhering to their obligations under the National Credit Code, which mandates timely and appropriate assistance to customers facing financial difficulties. - read more
After a seven-year absence, AMP Bank has re-entered the Self-Managed Super Fund (SMSF) lending market with the reintroduction of its SuperEdge loan. This move reflects AMP's strategic focus on diversifying its product offerings and catering to the evolving needs of investors seeking property acquisition through their SMSFs. - read more
In the first quarter of 2026, Australians have borrowed a record $5.1 billion in personal loans, according to the Australian Bureau of Statistics. This significant increase reflects the mounting financial pressures faced by households due to escalating living costs. - read more
We've all felt the sting of rejection at one point or another, and being turned down for a loan can be particularly disheartening. It's a setback that many face, but it's not the end of the road. Understanding why your loan application was rejected is the first step towards improving your financial standing and securing future funding. - read more
Applying for an online loan can be a convenient way to manage your finances from the comfort of your own home. With technology's advancement, borrowing money has shifted from traditional brick-and-mortar institutions to digital platforms, making the process quicker and more accessible. However, navigating through this online landscape requires an understanding of how it operates. - read more
In recent times, Australians have witnessed a notable uptick in the use of online personal loans. The trend emerges as part of a broader digital transformation, where convenience and speed take precedence. This shift has facilitated access to financial services with just a few clicks, making personal loans available to anyone with an internet connection. - read more
