We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
Australian small businesses and start-ups have gained a clearer view of future tax settings after the federal government announced significant carve-outs to its planned capital gains tax reforms. For business owners considering expansion, succession, acquisition funding or new investment, the changes could help reduce some uncertainty at a time when finance decisions are already being shaped by higher rates, tighter serviceability checks and cautious lender appetite. - read more
In a significant development within the Australian banking sector, Westpac has been fined $26 million by the Federal Court for failing to adequately respond to over 200 customers experiencing financial hardship between 2017 and 2023. This penalty underscores the critical importance of banks adhering to their obligations under the National Credit Code, which mandates timely and appropriate assistance to customers facing financial difficulties. - read more
After a seven-year absence, AMP Bank has re-entered the Self-Managed Super Fund (SMSF) lending market with the reintroduction of its SuperEdge loan. This move reflects AMP's strategic focus on diversifying its product offerings and catering to the evolving needs of investors seeking property acquisition through their SMSFs. - read more
The landscape of personal finance is continuously evolving, and in Australia, this includes the manner in which debt is managed. In recent times, an increasing number of Australians have found themselves navigating the complex maze of personal debt, from credit cards to student loans, and grappling with the impact this has on their financial well-being. - read more
Today, we're diving into one of the most crucial aspects of personal finance: budgeting. Whether you're managing a household or planning for future goals, knowing how to budget effectively can be a game-changer. - read more
A financial setback can happen for various reasons, whether it's due to unexpected medical bills, job loss, or other unforeseen expenses. These setbacks often cause significant challenges in managing your finances. - read more
