We also value your feedback and suggestions — they help us continually improve the Australian Internet Loans experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
The Federal Court has imposed a $7 million fine on Cigno Australia and BSF Solutions for operating an illegal payday lending scheme that contravened Australian credit laws. Each company received a $3 million penalty, while their respective directors, Mark Swanepoel and Brenton Harrison, were fined $500,000 each. - read more
OnDeck, a prominent non-bank lender, has announced an increase in the maximum loan amount for its Lightning Loan product, raising the cap from $175,000 to $200,000. This enhancement is designed to meet the growing demand from small and medium-sized enterprises (SMEs) seeking swift access to capital. - read more
The Commonwealth Bank of Australia (CBA) has announced plans for further job reductions as part of its ongoing efforts to streamline operations and adapt to current market conditions. This decision follows a previous round of redundancies, leaving employees facing continued uncertainty. - read more
Online loans have revolutionized the way Australians access finance. With the emergence of fintech and the convenience of the internet, obtaining a loan is now faster, easier, and often more customer-centric. When managed responsibly, the online loan application process empowers borrowers with quick funds for life's unexpected expenses or investments. However, the speed and simplicity of online transactions can also lead to common oversights. - read more
Economic downturns and recessions are part and parcel of the financial landscape. At some point, every economy experiences periods of decline, which can have widespread impacts on businesses and individuals alike. - read more
Applying for a loan online has become a standard practice in today's digital world. It offers the convenience of applying from the comfort of your home, swift processing, and quick disbursements. However, the online loan application process is fraught with potential pitfalls that could hinder your chances of approval or lead to less favorable terms. - read more
